We understand you may have some questions about our process, services, pricing, and payment. If you don’t find your answers below, please call us at (888) 247-7801.
I Don’t Have Any Artwork. Can I Still Have A Design Made?
Yes, our graphic design department will work with you to design a logo to your specifications at the rate of $40 per hour. We also accept your camera-ready artwork and clipart images at no cost.
What File Format Should I Send?
You may send your designs in any format such as .jpg, .tiff, .gif, .bmp, .pcx, .cpt, etc. The preferable format is .jpg.
Do You Accept Vector Format Artwork?
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, etc. If you send us artwork in CorelDraw (.cdr) or Adobe Illustrator (.ai), please be sure to first convert the artwork from text to curves. Otherwise, we may not be able to read the same font that you have sent.
Can You Handle Rough Artwork Or A Garment From Which To Copy?
Yes, we have an art department that can handle poor quality artwork, provided that you give us specific instructions.
When Can I Expect Delivery?
Normal delivery time is 24 – 48 hours maximum. Customers can specify when they need the digitized designs to be sent back to them on the Quote or Order Form.
Do You Have A Catalog Of Stock Designs In Different Categories?
We do not have a catalog, we suggest looking for clipart at clipart.com. The images are royalty free and the purchase price is reasonable. After you purchase the art, you can upload it on the quote or order form.
How do I place an order?
Simply fill out the order form and upload your artwork.
How do I get a quote?
Simply fill out the quote form and upload your artwork.
How Is The Payment Handled?
You can pay by credit card or apply for terms (net 30). Please refer to our pricing section for more information. We accept all major credit cards: Visa, MasterCard, and American Express. Credit card payment is processed by PayPal which is known for its secure transactions.
Do I Need To Send Credit Card Details Each Time I Place An Order?
No. Once you are a registered client, we keep your information on file for future orders. To get registered, please call us at (888) 247-7801.
How Do I Send My Credit Card Information To You?
Call us to get registered. During the registration process, we will ask for your credit card number. To get registered, please call us at (888) 247-7801.
Is My Credit Card And Personal Information Safe From Fraudulent Use or Hackers?
One of our most important policies at PerfectPunch.net is to keep your credit information safe from hackers. We will do all we can to safeguard your credit card and personal information. PerfectPunch.net will NEVER SELL YOUR NAME OR E-MAIL ADDRESS TO ANYONE!
Can I Use The Digitized Design On All Fabrics Types?
We digitize a design with a specific fabric in mind. The fabric will dictate type of underlay, push-and-pull compensation, and density that the digitizer must address in creating the design. If the design is going on multiple types of fabrics, edits for the other fabric types are done. Not all fabrics require edits. For instance, if a design had been digitized for pique and is also to be sewn on interlock, no edit would be necessary. Be sure to specify the fabric type(s) on which you would like to embroider on your Quote or Order Form.
How Much Do You Charge For An Edit?
Please go to the Pricing section of our website. This page explains our editing charges. Our policy is that we will not charge for any unnecessary work. Note: We may or may not be able to edit the design and in some circumstances, it may be more cost effective to re-digitize the design. If this is the case, we will inform you of this before we begin the work.
I’m Having Problems Uploading My Artwork?
If you have a problem uploading art to our forms, please send your order directly to support@perfectpunch.net or call us at (888) 247-7801.